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RETURNS POLICY

 

 

Last Updated: 31 October 2025

 

 

No Returns for Change of Mind

 

 

We do not accept returns for:

 

• Change of mind

• Ordered the wrong size

• You no longer want the item

 

 

Please check sizing carefully before purchasing.

 

 

Faulty or Damaged Items

 

 

If your order arrives faulty or damaged, please contact us within 14 days of delivery at:

info@cucumberlane.co.uk

 

Please include:

 

• Your name

• Order number

• Photos of the fault

• A brief description of the issue

 

 

If the fault is confirmed, we will either:

 

• Replace the item (if stock is available), or

• Refund the item value to your original payment method

 

 

 

Return Condition

 

 

Items accepted for return must be:

 

• Unworn

• Unwashed

• In original condition with tags attached

 

 

 

Return Postage

 

 

If the item is confirmed faulty, return shipping costs will be covered by us.